Risk identified
Life safety, active damage, security, and vulnerable-resident conditions are surfaced first.
AI EMPLOYEE / RESIDENT SERVICESLIVE DEMO LINE
Every maintenance call answered. Only the real emergencies reach you.
Your agent answers like a trained resident-services coordinator, screens for immediate danger, captures a complete work order, and follows your escalation rules before anyone gets interrupted.
Bilingual. Available 24/7. Your name, voice, greeting, portfolio, and on-call runbook.
Fictional company and properties. The call itself is live.
FROM CALL TO NEXT ACTION
Every call leaves the next person ready to act.
INCOMING RESIDENT CALL
One conversation becomes a classified record, a clear owner, and the correct next action.
DANGER FLAGGED
The record is complete
Unit, issue location, symptoms, severity, access permission, pets, alarms, and gate notes are captured.
The right path is selected
Your definitions and on-call rules determine whether the issue is escalated, dispatched, or queued.
Everyone gets what they need
The resident receives confirmation while your manager or vendor receives a clean, actionable handoff.
LIVE FIELD TEST
Give the live agent a bad night.
Try a ceiling leak, no cooling with a vulnerable resident, a lockout, a routine appliance issue, or switch to Spanish mid-call.
Prefer your phone?(830) 453-6429
Live demo
Ready · Keyline Residential Management
Mic permission required. 3-minute limit per call.
Water leak
"There is water coming through my bathroom ceiling."
No AC
"The AC is out and my elderly mother lives here."
Lockout
"I am locked out of my apartment. What should I do?"
Spanish
"Hay una fuga debajo del fregadero."
After-hours maintenance intake for a fictional San Antonio residential portfolio. Demo agent, no real booking happens.
IMPLEMENTATION / YOUR RULES
Your emergency policy becomes the operating manual.
The useful part is not the voice. It is translating your portfolio, emergency definitions, on-call rotation, vendor rules, access policies, and escalation contacts into a runbook the agent follows every time.
INPUTS REQUIRED
01
Emergency, urgent, and routine definitions
02
Properties, units, office hours, and resident policies
03
On-call schedule and escalation contacts
04
Preferred vendor and trade-routing rules
05
Permission-to-enter, pet, gate, and access fields
06
The exact summary and notification each person receives
WORKFLOW CONNECTIONS
The call ends. The work keeps moving.
Connect the agent to the places your team already works so each call produces an assigned task, a clean record, and a confirmed next step—not another voicemail to decipher.
01Your email
Send complete summaries to the right people
Google Workspace · Microsoft 36502Your property platform or CRM
Create or enrich the work order
AppFolio · Buildium · Propertyware · Rent Manager03Your task system
Assign the next action with a clear owner
ClickUp · Asana · Monday · MaintainX04Your on-call schedule
Follow the current rotation without a phone tree
Google Calendar · Outlook · PagerDuty05Your resident communication
Confirm receipt and keep residents informed
SMS · Email · Resident portalSIGNATURE VOICE + CHAT + SMS
A 24/7 maintenance desk without another night shift.
Voice answering, resident SMS confirmations, manager summaries, bilingual handling, custom runbook, and ongoing tuning. Cancel anytime.
$649/mo
$997 setup, first month included
DUE DILIGENCE
What property managers ask before they put it on the line.
01How does it decide what is actually an emergency?+
You define the runbook. Fire, gas, immediate danger, uncontrolled water, sewage, electrical sparking, loss of secure entry, temperature thresholds, vulnerable residents, and every property-specific exception are written into the agent's rules. It asks the same safety questions every time and routes uncertain cases to a human instead of guessing.
02Will it give residents repair advice or promise a vendor arrival time?+
It follows your approved procedures. The agent can give the safety guidance you authorize and share a confirmed ETA or service window when it comes from your dispatch workflow, vendor system, or a rule you define. It never diagnoses equipment, directs someone into an unsafe repair, or invents timing. Reimbursements, fee waivers, vendor commitments, and lease decisions stay within the exact authority you give it.
03Can it handle Spanish-speaking residents?+
Yes. English and Spanish are included. The agent follows the resident's language naturally, captures the work-order details, and sends the manager a clean summary without making the resident work through a phone tree.
04Does it connect to AppFolio or Buildium?+
Buildium can be connected through its Open API when the client's plan includes access. AppFolio depends on the client's enabled API and account configuration. If direct access is not available, the first version can send a structured email into the existing work-order process, then move to a deeper integration after the call flow is proven.
05How long does setup take?+
A focused implementation can be live in 48 hours once I have your emergency definitions, property list, on-call schedule, vendor-routing rules, office policies, and escalation contacts. The first week is tuning from real calls, not rebuilding the system.
NEXT STEP
Train it on your portfolio instead of the fictional one.
Give me your emergency rules, on-call rotation, and current work-order process. I’ll show you exactly how the live version would handle your calls.